Principles Good Quality of Care
Good quality of care requires competently delivered services
that meet the client's needs by practitioners who are appropriately supported
Practitioners should give careful consideration to the
limitations of their training and experience and work within these limits,
taking advantage of available professional support. If work with clients
requires the provision of additional services operating in parallel with play,
creative Arts and filial play, the availability of such services ought to
be taken into account, as their absence may constitute a significant
Good practice involves clarifying and agreeing the rights
and responsibilities of the practitioner, the client, the client’s carer/s or
those legally responsible, the referrer and the commissioner (provider of funds
for the service) at appropriate points in the working relationship.
Multiple relationships arise when the practitioner has two
or more kinds of relationship concurrently with a client, for example client,
carer and trainee, acquaintance and client, colleague and supervisee. The
existence of a multiple relationship with a client is seldom neutral and can
have a powerful beneficial or detrimental impact that may not always be easily
foreseeable. For these reasons practitioners are required to consider the
implications of entering into multiple relationships with clients, to avoid
entering into relationships that are likely to be detrimental to clients, and
to be readily accountable to clients and colleagues for any multiple
relationships that occur.
Practitioners are encouraged to keep appropriate records of
their work with clients unless there are adequate reasons for not keeping any
records. All records should be accurate, respectful of clients and colleagues
and protected from unauthorised disclosure. Clients and those legally
responsible for them should be appropriately informed about the implications of
any potential legal proceedings.
Practitioners should take into account their
responsibilities and their clients' rights under data protection legislation
and any other legal requirements.
Clients are entitled to competently delivered services that
are periodically reviewed by the practitioner. These reviews may be conducted,
when appropriate, in consultation with clients, carers, supervisors, managers
or other practitioners with relevant expertise.
The quality of outcomes of the therapy provided should,
wherever practical, be monitored using pre and post treatment measures that are
appropriate to the environment, emotional age, condition of the client and
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